Shipping Policy

Shipping Notice

Note: Please provide a physical shipping address. We are unable to ship to a PO box or APO address. For customers outside of the United States, please contact us at customerservice@springusa.com for an international delivery quote.


When expedited shipping is selected at checkout, we will make every effort to ship in-stock orders as soon as possible. We will notify you if items ordered are not in stock and the expected ship date prior to shipping your order.


Lead time: Products are shipped out of our Illinois-based warehouse. Standard FedEx delivery times are based on your location.

Payment Options

Secure Credit Card payment is managed by Authorize.Net

Accounts

At the time of checkout, you will be able to create an account with Spring USA. It is recommended to create an account for order tracking, quicker checkout with saved billing info, order history, and more. With Spring USA, your information is secure and will never be shared. You are able to cancel your account at any time by contacting us at customerservice@springusa.com.


Return Policy

Eligible products must have been purchased directly from www.springusa.com. If purchased from a reseller or dealer, please contact them directly for your return. Merchandise returns require written authorization from Spring USA. Any merchandise returned without prior authorization will be refused.

Returns beyond 30 days from date of purchase will not be accepted.

Merchandise must be in new condition and in original packaging/shipping carton. Used or damaged merchandise cannot be accepted. All returns are subject to inspection upon receipt and a 30% restocking fee.

Invoice must be paid in full in order for a Return Authorization to be issued. Custom items & built-in chafing dishes are not returnable. Customer is responsible for return shipping of product(s). To start the return process, please contact us at customerservice@springusa.com

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